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Jerzy (George) and the Dragon: A Lean Enterprise Fable
Update June 13 2008: We Were Right!
Cast of characters:
(1) A princess in distress: an American manufacturing worker who is about to lose her job to outsourcing
(2) A bean-counting villain who has already shipped his own workers' jobs offshore
(3) A Chinese dragon who is offering cheap labor
(4) A Polish knight (actually a hussar) who is armed with a full array of lean manufacturing principles and methods
(5) Guest appearance by a Japanese dragon
American Manufacturing worker:
Help! The villainous CEO who runs my competitor has fired his American
employees and moved the jobs offshore! He's made an alliance with a dragon who offers labor for almost nothing. My own company is thinking of
doing the same thing because people like me are too expensive. I can't
live like a princess on what I'll make in a junk service sector job like retail or fast food! Can anyone save me from the dragon?"
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 Villain (twirling his mustache): Bwa-ha-ha-ha-ha! I've found this Chinese Dragon
whose laborers work for practically nothing! I don't have an
engineering background but I have an MBA in finance and I can easily
figure out the competitive situation:
(1) It costs the kingdom in which the princess works $20 in labor for
every hundred widgets, and that's without making any profit.
(2) It costs my friend the dragon $1 in labor for every 100 widgets and
$6 to ship them across the Pacific Ocean. He also wants a $1 profit so
he charges me only $8 per 100 widgets.
Heh-heh-heh... it will soon be time for my friend the evil banker to
foreclose on the princess' house. Too bad for her but it's a lot
cheaper to do business when your employees (or your partner's
employees) are slaves instead of princes and princesses!
Dragon: That's right, pal. We don't have
problems like "fair wages," "employee safety," or "pollution control
laws" over here. If a worker falls into unguarded machinery, we just
get a new one-- a new worker, I mean. And they don't dare complain or quit either-- heh heh
heh. Work with me and we will rule the world together!
Dragon (aside): Manufacturing capability is the
backbone of military as well as economic power. I remember the lessons
of the Korean War, in which my human waves didn't fare too well against
American industrialized military power. My own agenda is to destroy the
manufacturing capability of the United States while acquiring this
capability for myself. In ten or twenty years-- I am a patient dragon
and I can wait fifty years if I must-- I will move against Taiwan and
the United States will not dare raise a finger to stop me. The
capitalists really will sell you the shovels with which to bury them!
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"I
determined absolutely that never would I join a company in which finance came
before the work or in which bankers or financiers had a part. And further that,
if there were no way to get started in the kind of business that I thought
could be managed in the interest of the public, then I simply would not get
started at all. … it is control by finance that breaks up service because it
looks to the immediate dollar" (Henry Ford, 1922, My Life and Work).
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 Villain: Sorry to bother you, Dragon, but these widgets you sent me are out of specification.
Dragon: (Suddenly he doesn't speak English.)
Villain (aside): Dammit, he spoke perfect English when we made the deal to move my factory to China!
Dragon: OK, I'll send you replacement parts. They'll be on the West Coast in only six more weeks!
Villain: Oh well, I suppose I can't run a just-in-time operation when the Pacific Ocean adds more than a month to my lead time.
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"What was that? We must have a bad connection here. Telephone is suddenly very bad!" [BabelFish translation at left]
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 American Manufacturing Worker: I need a knight to save me from the Chinese dragon!
Lean Hussar: I'm Jerzy Kowalski and this
[indicates his sabre] is Mrs. Kowalski.* Now, Mr. Dragon, let's see
about your "overwhelming" cheap labor advantage.
Dragon (aside): Hmmm, "Jerzy" = "George." That sounds inauspicious but...
Dragon (aloud): ...I've beaten heroes on
horseback before, like Six Sigma Cowboys and Quality Circle Knights.
There is no way they can beat my cheap labor unless they can make their
employees work for what my workers get, and that would violate
American minimum wage laws!
* Readers of Henryk Sienkiewicz's The Deluge will
recognize this line as almost obligatory, like "Bond; James Bond," and
"Shaken, not stirred."
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A 17th century
Polish Winged Hussar. The Husaria wore breastplates and lobster-tail
helmets, cloaks of leopard or tiger fur, and wooden-framed wings that
attached to the breastplate's back. The fur and wings frightened enemy
horses that were not accustomed to them, and the wings also defeated
the Tartar lasso.
The
saddle's ergonomic design along with ergonomic
riding techniques (posting or rising trot) allowed Polish cavalry to
ride up to 70 miles a day, a distance that would normally have killed
any horses on earth. Ergonomics was only one of several modern lean
manufacturing concepts that was used by Poland's renowned cavalry.
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Dragon:
NOW you will find out how I stopped the Six Sigma Cowboys and Quality
Circle Knights. I just erect my usual competitive barrier, a hedge of
pikes that symbolizes my low labor costs... Wait a minute, that lance cannot be long enough to outreach my competitive barrier, no one could possibly carry a twenty-foot lance... [Doink!] YEEEEOWWWWTCH!
Lean Hussar: The Polish kopia was
designed to outreach infantry pikes, and it's not as heavy as it looks.
The center of a cylinder doesn't add much strength but it adds weight,
so we just got rid of the weight by making the lance hollow. That's
your first lesson in lean; if it doesn't add value, it's waste.
I just examined the value stream in the princess' kingdom and I found
plenty of waste; it's only a matter of knowing it when you see it.
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Six Sigma hasn't done much to stop the Chinese Dragon from taking American jobs. Lean manufacturing was, however, invented a century ago for this express purpose; it was then known as scientific management.
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Lean Hussar: Let's start by
taking a look at that ball and chain on the princess' leg. It seems that she spends a good part of her day walking to get parts and move her finished product. Mrs.
Kowalski can fix that almost as fast as you can say "kaizen
blitz." Waste must be cut down on sight! Bij! Zabij!* [A cut from the hussar's szabla severs the chain.]
Rearrangement of her workplace means she can produce value instead of
walking back and forth to get parts. Now labor costs her kingdom only $10 per hundred widgets.
Dragon: All of a sudden, I don't like where this is heading.
Villain: How can you lose? You pay your workers fifty cents an hour and the princess earns fifteen dollars. It's simple mathematics; we are invincible!
Lean Hussar: Here's what the Grand Hetman
[field-marshal] of Lean said about the matter: "The undirected worker
spends more of his time walking around
for materials and tools than he does in working; he gets small pay
because
pedestrianism is not a highly paid line" (Henry Ford, 1922, My Life and Work, 80).
* "Strike! Kill!"
A simple improvement like rearranging the workplace to reduce the need to walk can double or triple productivity:
Basset (1919, When the Workmen Help You Manage, p. 71) cites an example in which poor tool
arrangement resulted in an estimated 60 percent of labor costs going for
"pedestrian endurance."
"We found that it often cost us twenty-five cents' worth of a
man's time (not counting overhead) to get a thirty-cent tool. With that, we
abolished the central tool room— a man cannot be paid high wages for standing
around waiting for tools" (Henry Ford, 1926, Today and Tomorrow, 103).
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Szabla = Polish sabre, another example of lean thinking (ergonomics): "Their
ability to fight for long hours without exhausting themselves stemmed
from the fact that their sabre was probably the finest cutting weapon
ever in use in a European army. It was the curved eastern sabre,
modified by the
Hungarians and further adapted by the Poles in the sixteenth century
until it
reached a combination of length, weight, and curve which gave it an
uniquely
high ratio of cutting-power to effort expended" (Adam Zamoyski, The Polish Way, 155). |
Lean Hussar: Now let's see about the cycle time in the princess' kingdom. Did you know that most workpieces spend 99 percent of their time waiting
to have value added to them? We can, by going from batch-and-queue
operations to single-unit flow and by starting work only when tooling
is ready to accept it, cut our cycle times down considerably. We can
cut them down so much, in fact, that we can make to order instead of
making to forecast. Our competitor can't do that when it takes his
parts four to six weeks to cross the Pacific Ocean. That sounds like a
real drag, Mr. Dragon.
[The dragon snaps at him but is far too slow because of the cycle
time difference, and the Lean Hussar hits him over the head with a czekan.]
Dragon: OUCH! Now I don't need a telescope to see stars.
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Per Adam Zamoyski's The Polish Way (155): "...the most lethal of which was the czekan, a long steel hammer which could go through heads and helmets like butter."
==> "What
is the use of putting a tremendous force behind a blunt chisel if a light blow
on a sharp chisel will do the work? …For any one to be required to use more
force than is absolutely necessary for the job in hand is waste" (Henry Ford, My Life and Work)
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Lean Hussar:
Now we will apply Mrs. Kowalski to the rest of the waste in the
princess' kingdom. With total productive maintenance (TPM) to eliminate
unplanned machine downtime, redesign of jobs to eliminate wasted
motion, intelligent use of the ISO 14000 environmental standard to make money, design for manufacture (DFM), and similar techniques, we can make the American manufacturing worker so productive that we can raise her pay to $20 an hour while reducing labor costs to $2 per 100 widgets.
Villain: No! This cannot be happening! I am invincible!
Lean Hussar (deadpan, with foot on dragon): Rule Polonia.
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Reduction of labor costs from $20 to $2
per hundred units is easily within the reach of lean manufacturing
techniques, as shown by the results achieved by Ford's Highland Park plant.
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 Villain:
Wait a minute, let me look at this cost structure again. It now costs
you only $2 in labor for every 100 widgets even though the American
worker is getting paid like a princess. I have a fixed cost of $6 per
100 widgets because my dragon has to ship them across the Pacific, and
there is no way to get that fixed cost out of my value stream! What can
I do now???
American Manufacturing Worker: Your business can die horribly and rot, you bean-counting moron, while my kingdom takes over your market share.
Lean Hussar: Maybe Scotty from Star Trek can beam your parts over from China; ha ha ha ha ha!
Villain: It's all the dragon's fault; he
promised that I would rule the world, or at least my market segment.
Fools! I'm surrounded by fools!
American Manufacturing worker: You're the fool
for relying on cheap labor to do your dirty work, because good-old
Yankee know-how can beat cheap labor any day. When you go Chapter 11,
it will serve you right for shipping American jobs offshore!
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The
Pacific Ocean is less of a barrier if the product (like silicon chips)
has a sufficiently high price to weight ratio to justify shipment by
air, which can reduce the cycle time penalty to one day. Air
transportation is not, however, economical for most products.
As for "beaming parts over from China," Mexico would a far more dangerous competitor
(if it developed substantial manufacturing capability) because it could
deliver on a JIT basis. Furthermore, everyone who is enamoured by the
"service economy" (don't work in a "dirty" factory or touch any "dirty"
machinery) should realize that services can and are delivered by the
Internet. Service jobs are routinely outsourced to India and elsewhere.
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It looks like the dragon isn't going to have much luck back home, either.
 Dragon: It's hopeless, I can't compete with lean hussars!
Well, I'm out of here. I'm going back to Asia; at least I can rule that part of the world.
Japanese Lean Dragon: Bring it on, Bejing Bob. My own sensei [teacher] was Henry Ford, and from him I learned the lean arts of kaizen [continuous improvement], jidoka [autonomation], poka-yoke [error-proofing], muda [waste] elimination, and just-in-time manufacturing! And I think you will find my muda-cutting katana [samurai sword] as sharp as the Lean Hussar's szabla...
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The Japanese Lean Dragon has the same
problem with trans-Pacific transportation costs, which is why he
actually employs American workers in American Honda and Toyota plants.
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"We
are justly proud of the high wage rates which prevail throughout our country,
and jealous of any interference with them by the products of the cheaper labor
of other countries. To maintain this condition, to strengthen our control of
home markets, and, above all, to broaden our opportunities in foreign markets
where we must compete with the products of other industrial nations, we should
welcome and encourage every influence tending to increase the efficiency of our
productive processes" (ASME Past President Henry Towne, Foreword to Shop Management by Frederick Winslow Taylor, 1911).
"The adoption of scientific methods will make it possible, by reducing
the cost of production, for the manufacturer to compete in the open
market in the foreign centers of the world on an equal selling basis.
The quality of our American output is beyond question, but the
necessity of quoting a higher selling price, owing to the high rate of
productive labor, has kept the volume of our exports much below its
possible figure." (Parkhurst, Frederic A., 1912. Applied Methods of Scientific Management)
"Ford's success has startled the
country, almost the world, financially, industrially, mechanically. It exhibits
in higher degree than most persons would have thought possible the seemingly
contradictory requirements of true efficiency, which are: constant increase of
quality, great increase of pay to the workers, repeated reduction in cost to
the consumer. And with these appears, as at once cause and effect, an
absolutely incredible enlargement of output reaching something like one hundred
fold in less than ten years, and an enormous profit to the manufacturer" (Charles
Buxton Going, preface to Ford Methods and the Ford Shops by Arnold and
Faurote, 1915).
Timothy Aeppel, "Manufacturers Cope With Costs of Strained Global Supply Lines," Wall Street Journal, December 8 2004 page A1 says:
The surge in global trade in recent years has added to strains and charges for all forms of transport.
As a result, some manufacturers are adding costly buffer stocks-- which
can mean setting up days' or weeks' worth of extra components-- to
avoid shutting down production lines and failing to make timely
deliveries. Others are shifting to more-expensive but more-reliable
modes of transport, like air freight, which is faster and less prone to
delays than ocean shipping."
Note that "adding costly buffer stocks" goes totally against the basic concept of Just-In-Time.
Update 13 June 2008: We Were Right
Note to executives who closed plants and moved American jobs offshore: you won't get any sympathy here.
Stung by Soaring Transport Costs, Factories Bring Jobs Home Again
By Timothy Aeppel
The rising cost of shipping
everything from industrial-pump parts to lawn-mower batteries to
living-room sofas is forcing some manufacturers to bring production
back to North America and freeze plans to send even more work overseas.
"My cost of getting a shipping container here from China just keeps
going up -- and I don't see any end in sight," says Claude Hayes,
president of the retail heating division at DESA LLC. He says that cost
has jumped about 15%, to about $5,300, since January and is set to
increase again next month to $5,600.
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